Privacy Policy

Last Updated: 17/08/2026

MUK Traders respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, who we may share it with, how long we retain it and the rights you may have under applicable UK data protection law.

This policy is intended to apply to visitors to our website, customers, prospective customers and individuals who contact or otherwise interact with MUK Traders.

1. Who We Are

MUK Traders is a UK-based provider of IT consultancy, hardware, software, networking services, mobile phone repairs and computer repairs.

For the purposes of applicable data protection legislation, MUK Traders is the data controller for the personal information we process, unless otherwise stated.

Business/Legal Name: Muk Traders

Trading Address: 73 Camborne Road, Morden, London

Telephone: +44 7577961786

E-mail: info@muktraders.co.uk

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

Full name

Email address

Telephone number

Postal or billing address

Delivery address

Customer and Service Information

We may collect information relating to:

Repair requests

Device details

Equipment details

Service requirements

IT support requests

Networking requirements

Consultancy requirements

Purchase and order information

Invoices and payment information

Communications between you and MUK Traders

Technical Information

When you use our website, we may collect certain technical information, such as:

IP address

Browser type

Device type

Operating system

Website usage information

Pages visited

Date and time of visits

This information may be collected through cookies and similar technologies where applicable.

3. Information Provided During Repairs

If you submit a mobile phone, computer, laptop, tablet or other electronic device for repair or technical support, we may need to access information stored on the device where reasonably necessary to diagnose, repair, configure or test the device.

You should remove unnecessary personal information and create appropriate backups before submitting a device for repair.

Where passwords, PINs or other access credentials are provided to us, we will use them only where reasonably necessary to provide the requested service.

Customers should not provide unnecessary sensitive personal information to MUK Traders.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries

Provide quotations

Provide IT consultancy

Diagnose and repair devices

Provide computer and mobile repair services

Supply hardware and software

Install and configure software

Install and maintain networks

Provide technical support

Process orders and payments

Arrange deliveries and collections

Communicate with customers

Manage customer accounts and records

Issue invoices and maintain financial records

Prevent fraud and misuse

Maintain the security of our systems and website

Improve our products and services

Comply with legal and regulatory obligations

Resolve complaints and disputes

Where permitted by law, we may also use contact information to send information about our services. Where consent is required for marketing, we will obtain appropriate consent.

5. Lawful Bases for Processing

Depending on the circumstances, we may process personal information under one or more of the following lawful bases:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as providing a repair, IT service, product or quotation.

Legal Obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, regulatory and legal requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing our business, providing customer support, maintaining security, preventing fraud and improving our services.

Consent

Where required, we may rely on your consent, such as for certain forms of electronic marketing or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Payment service providers

Delivery and courier companies

IT and software providers

Website and hosting providers

Professional advisers

Accountants and financial service providers

Business partners and service providers assisting us

Government bodies, regulators or law enforcement where legally required

Where third parties process information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.

7. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax, contractual or dispute-resolution requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, performance or other purposes.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, our website cookie controls.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to request access to your personal information

The right to request correction of inaccurate or incomplete information

The right to request deletion of your information

The right to request restriction of processing

The right to object to certain processing

The right to data portability in applicable circumstances

The right to withdraw consent where processing is based on consent

Rights relating to automated decision-making and profiling where applicable

These rights are subject to certain legal conditions and exemptions.

12. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, please contact us:

MUK Traders
Trading Address: 73 Camborne Road, Morden, London

Telephone: +44 7577961786

E-mail: info@muktraders.co.uk

We may need to verify your identity before responding to certain requests.

We aim to respond to valid data protection requests within the applicable legal timeframe.

13. Complaints

If you have concerns about the way MUK Traders handles your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

You can find information about making a complaint through the ICO's website: Information Commissioner's Office (ICO)

14. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such information is not necessary for the provision of our services.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing activities.

The latest version will always be published on this page and will include an updated “Last Updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how we process personal information, please contact:

MUK Traders
Trading Address: 73 Camborne Road, Morden, London

Telephone: +44 7577961786

E-mail: info@muktraders.co.uk

Last Updated: 17/08/2026